Refund policy

Thank you for shopping with us. We aim to ensure that our customers are satisfied with their purchases. Please review our refund and return policy carefully to understand our terms and conditions for exchanges and order corrections.

Exchanges

• We accept exchanges for watch straps only, if the request is made within 7 days of receiving your order.
• The customer is responsible for all shipping costs associated with exchanges, including shipping to and from our location.
• To initiate an exchange, please contact us on Facebook or Instragram @hookedonstraps or via email, and we will guide you through the process.
• Please ensure that the watch strap is in its original condition, unworn, and with all original packaging. We reserve the right to refuse exchanges if the item is not in acceptable condition.
• Tools and accessories are not eligible for exchanges.

Incorrect Orders

• If you receive an order that is incorrect or incomplete, please contact us as soon as possible. We will work to correct the order and cover any additional shipping costs required to resolve the issue.
• To report an incorrect order, contact us at with your order number and a description of the problem.

No Refunds

• We do not offer refunds. Once an order is placed, it is considered final. Please ensure that your order details are correct before completing your purchase.

If you have any questions about our policy or require further assistance, please don't hesitate to reach out to us. We are here to help you.

Thank you for choosing Hooked On Straps. We appreciate your business and look forward to serving you again.